ApnaTickets - Terms & Conditions

Vishwalaya Creations Pvt Ltd ("The Company") owns and operates website / mobile application "ApnaTickets" ("The App") available on Google Play Store and other similar/equivalent operating platforms/app stores and also operates a website https://www.apnatickets.com ("The Website"); The App and The website together called as "The Platform";

This Agreement constitutes a binding legal contract between The Company and User (See below) or any end-user(See below) of the service (collectively, “you”).

You acknowledge, represent and agree that you (a) have required legal capacity and authority to agree and bind yourself to these Terms, (b) are 18 (eighteen) years of age or above, and (c) an Indian resident. If you represent an entity, organization, company or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organization, company or legal person to these Terms.

These Terms also include our privacy policy, available at (“Privacy Policy”) and guidelines, rules, supplementary terms, policies, or disclaimers made available or issued by the Platform from time to time which includes both implicit and explicit. By continuing to access or use the Platform, or any Service on the Platform, you agree and you accept the Terms.

Further, you understand that the Platform is intended for the use of Indian residents and of legal age only and by your continuing access and/use of the Platform shall be construed as a deemed declaration that you are an Indian resident and that you are of legal age (18 years or above).

By using the Services, you agree that you have read, understood, and are bound by these Terms, and that you comply with the requirements listed herein. If you do not agree to all of these Terms or comply with the requirements herein, please do not access the Platform or use the Services.

The Platform - ApnaTickets To users: (i) Browse location/city based events (ii) Book / Reserve tickets (a) by filling-in required details like Name, Mobile, Email etc., (b) by paying required amount towards seat allocation. (iii) Manage their Account, Preferences & Settings. (collectively, “Services”) For the purposes of this clause, Services would include any other future services (In-line with the TicketBooking) Company provides/proposes to provide.

  1. Access to the services
  2. Registration and Use of the Services
  3. Communication, Code of Conduct, Ethics
  4. Fees / Pricing
  5. Term, Cancellation, Suspension, Refunds and Termination
  6. Our right to demand additional documentation
  7. Fair Usage Policy
  8. Share, Refer Policy
  9. Your duties, responsibilities and Compliance
  10. Your data, Ownership and Security of the data
  11. Consent to use data
  12. Platform’s Data & Ownership
  13. Beta Services
  14. IP Rights
  15. Indemnity
  16. Limitation of liability
  17. Anti-Corruption, malpractices
  18. Right to amend/modify the Agreement
  19. Support

  1. Access to the services

    We may modify the functionality, features of the application/service as part of our continuous improvements and growth strategy of the platform. We will also provide reasonable advance notice wherever we deem it is applicable, if any material features are removed.

    The Company reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. The Company shall not be liable for any such addition, modification, suspension or discontinuation of the Services.

  2. Registration and Use of the Services

    You agree that you would use these services only for the purpose what it is intended for, and not for any other means including malpractice, gambling, money-laundering, sale/purchase of prohibited items as per list of applicable laws, rules and regulation of Govt of India and the respective state government.

  3. Communication, Code of Conduct, Ethics

    In addition to complying with the other terms, conditions and restrictions set forth below in this Agreement, You agree to use the services in fair usage terms as communicated by us from time to time. Further, in Your use of the Services You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share or otherwise commercially exploit or make the Services available to any third party, other than authorized Agents and End-Users; (b) use the Services to Process data on behalf of any third party other than Agents or End-Users; (c) modify, adapt, or hack the Services or otherwise attempt to gain unauthorized access to the Services or related systems or networks; (d) falsely imply any sponsorship or association with The Services or the Company; (e) use the Services in any unlawful manner, including, but not limited to, violation of any person's privacy rights; (f) use the Services to send unsolicited or unauthorized bulk mail, junk mail, spam, other forms of duplicative or unsolicited messages or messages that directly or indirectly support pyramid schemes or other fraudulent activities; (g) use the Services to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person's intellectual property rights; (h) use the Services in any manner that interferes with or disrupts the integrity or performance of the Services and its components; (i) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software making up the Services; (j) use the Services to knowingly post, transmit, upload, link to, send or store any content that is (or directly or indirectly supports activities that are) unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (k) use the Services to knowingly post, transmit, upload, link to, send or store any Malicious Software; (l) use or launch any automated system that accesses a Service (i.e., bot) in a manner that sends more request messages to a Service server in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser or mobile application; (m) use inappropriate language/terms which may be abusive to any other staff, Subscribers, Potential subscribers or (n) attempt to use or use the Services in violation of this Agreement.

  4. Fees / Pricing

    Access to the Platform is free. However you pay for the tickets you reserve using the Platform. At the time of reservation, we may charge a plaform/convenience fee.

  5. Term, Cancellation, Refunds, Suspension , Terminiation

    Term: The Tickets reserved by you are valid till the start time of the event. After which, they are automatically expired.

    Cancellation: Ticket(s) once reserved/booked are not eligible for cancellation.

    Refunds: Refunds are allowed, only when an Event is cancelled by the Organizer. Refunds shall be automatically processed to original payment instrument used at the time of booking.

    Suspension / Termination: We reserve the right to suspend / terminate your account with immediate effect if found in violation of this agreement. Further, you agree that all these claims, damages or losses arising from or relating to this termination because of the violation of the agreement will be borne by you. Also, there shall be no refund of any fees/charges under this agreement for any reason whatsoever.

  6. Our right to demand additional documentation

    We reserve the right to demand for any additional documentation/hard copies with regards to your KYC for disputes with regards Refunds / Cancellations. You agree to provide all such documents within reasonable time, failure to do so would result in violation of this agreement and your account is subject to suspension or termination as per our policy.

  7. Fair Usage Policy

    Our intention is to provide a fair service to all the stakeholders, not otherwise. We promote goodness and encourage fair-usage. As per this agreement, as a User you agree to all the rules and regulations set by us in this regard. Our decision is final and binding.

  8. Share, Refer Policy

    You must respect the privacy of your end-users and contacts. Unwanted, unsolicited calls/messages/emails are not welcomed by many. You acknowledge and agree that you have obtained prior consent from the end-user/contact before sharing their contact with us. If there is any privacy violation in this regard - please understand that it is on you.

  9. Your duties, responsibilities and Compliance

    You understand and agree that it is your responsibility to keep the company informed about any changes in communication details like Mobile, WhatsApp, Email, also all Business information like contact numbers, address etc.,, and keep the information up-to-date in the application itself. We may store this information and preserve it for auditing purposes, if necessary.

    The User shall be solely responsible for ensuring compliance with applicable laws and shall be solely liable for any liability that may arise due to a breach of its obligations in this regard.

    The User shall extend all cooperation to the Company in its defense of any proceedings that may be initiated against it due to a breach of the User’s obligations or covenants under these Terms.

    While the Company uses commercially reasonable efforts to provide Users with a daily backup of their Transaction Information, Users should regularly and independently save, backup, and archive such Transaction Information.

    The User shall not use the Services for / in furtherance of any sale or supply of prohibited products or services including but not limited to: 1. sale of regulated goods; 2. sale of counterfeit, replicas and pirated goods and goods infringing any intellectual property rights including pirated recordings or copies of unauthorized copyrighted materials whether in electronic or physical form or any other medium which may not be in existence at present; 3. sale of tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products; 4. sale of liquor or any narcotic drugs and psychotropic substances; 5. sale / supply of any good or service which may not be in public interest; 6. gambling or other prohibited activities; and 7. sale / supply of goods or services which results in non-compliance of any applicable law.

    As per law of the land you may need to adhere to certain compliance norms set by the Govt from time to time. You understand and acknowledge and agree that it is your responsibility to adhere to all the compliance norms as required by Govt of India, Respective state government and other local govt bodies from time to time.

    The User shall be solely responsible for compliance with all the applicable laws including without limitation the Prevention of Money Laundering Act, 2002 and the rules made thereunder. The Company shall not be responsible for any claims or liability or losses that may arise due to non-compliance of the anti-money laundering laws in India.

  10. Your data, Ownership and Security of the data

    Your profile data, contact information etc., are owned by you.

    We use SSL encryption while transmitting data between your device and our servers. Some portion of your data may be required by us for Legal, Compliance and Regulatory purposes. Ownership of such data is considered as Platform and can not be deleted from the System. We assure you that this kind of information will not be used for any other purposes.

    You have the right to delete all other data you own at any time and it is erased from our systems permanently.

  11. Consent to use data

    You agree that the Company and any third-party service providers it engages, may, in accordance with its Privacy Policy, collect and use your information and technical data and related information.

    The Company may use information and data pertaining to your use of the Services for analytics, trends’ identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform.

    Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and cocerned bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.

  12. Platform’s Data, Ownership and Security of the data

    Some portion of the data/information you shared with us like your contact number etc., is required by us for Legal, Compliance and Regulatory purposes. Ownership of such data is considered as Platform and can not be deleted from the System.

  13. Beta Services

    From time to time, We may make Beta Services available to You at no charge. You may choose to try such Beta Services at Your sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may subject to Supplemental Terms that will be presented to You. Beta Services are not considered "Services" under this Agreement; however, all restrictions, Our reservation of rights and Your obligations concerning the Service. Unless otherwise stated or communicated to You, any Beta Services trial period will expire upon the date that a version of the Beta Services becomes generally available without the applicable Beta Services designation. We may discontinue Beta Services at any time in Our sole discretion and may never make them generally available. We will have no liability for any harm or damage arising out of or in connection with a Beta Service.

  14. IP Rights

    We retain all rights, title and interest in any Intellectual Property Rights. You MUST NOT use the App or Company Marks in a manner unless permitted by us in writing.

  15. Indemnity

    You shall indemnify, defend at the Company’s option, and hold the Company, its parent companies, subsidiaries, affiliates, and their officers, associates, successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) due to or arising out of your access to the Services, use of the Services, violation of these Terms or any infringement by any third party who may use your account with the Company, of these Terms.

  16. Limitation of liability

    UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL EITHER PARTY TO THIS AGREEMENT, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS BE LIABLE TO THE OTHER PARTY OR ANY AFFILIATE FOR ANY LOST PROFITS, LOSS OF REVENUE, LOST SALES OR BUSINESS, LOST DATA (BEING DATA LOST IN THE COURSE OF TRANSMISSION VIA YOUR SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF THE COMPANY), BUSINESS INTERRUPTION, LOSS OF GOODWILL, COSTS OF COVER OR REPLACEMENT, OR FOR ANY TYPE OF INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGES, OR ANY OTHER INDIRECT LOSS OR DAMAGES INCURRED BY THE OTHER PARTY OR ANY AFFILIATE IN CONNECTION WITH THIS AGREEMENT, THE SERVICES OR CONSULTING SERVICES, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES. FURTHER, ANY LIABILITY OF THE COMPANY FOR ANY AND ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED PAYMENT RECEIVED BY THE COMPANY FROM THE SUBSCRIBER UNDER THIS AGREEMENT FOR THE IMMEDIATE PRECEDING ONE(1) MONTHS FROM THE DATE OF SUCH CLAIM ARISES.

  17. Anti-Corruption, malpractices

    You agree that You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, You will use reasonable efforts to promptly notify Our Legal Department at apnatickets@vishwalaya.net

  18. Right to amend/modify the Agreement

    The Company reserves the right to make changes to these Terms by making the new/updated version available and your continued use and/or continued installation of the Platform shall indicate your agreement to such changes/updates. Accordingly, we encourage you to kindly continue to review the Terms whenever accessing or using the Platform. We may try our best to notify such changes in advance wherever and whenever possible, but please understand the responsibility of reviewing these Terms in on You.

  19. Support

    If you have questions about our Terms & Conditions or Privacy Policy, you may contact us here.